Success stories

MUST – Maintenance Urban Sharing Tool




MUST is a digital platform for mobile devices; its aim is to experiment and capitalise on a participation-based service to maintain and manage constructed assets. The app is designed to acquire and organise the information collected socially by users according to an open data and citizen science perspective, which is able to contribute to optimising scheduled maintenance processes.

Created as a technological spinoff of the research project METRICS – Methodologies and technologies for the management and redevelopment of historical centres and valuable buildings – implemented by the Stress District (ERDF Campania Region), MUST is a product of ETT (a SCAI Group company) – DIARC – STRESS. It is a project co-funded on the Campania Region 2014-2021 ERDF ROP, Priority Axis 1 ‘Research and Innovation’ funds.

The realisation of the project resulted in the MUST (Maintenance Urban Sharing Tool) app, created to support users in identifying damage and faults in their neighbourhood/building, to acquire and organise the information collected from users, and to network a database of fault processes.

Built for spatial domains, the app guides users in the recognition of faults, providing a system of instructions on how to interact with expert knowledge, while an open database supports the identification of degradation situations, while the reporting system helps the operator to keep track of recurring faults and critical sub-system entities, improving the scheduling of inspections and interventions, and avoiding waste of resources.

The digital platform was designed according to a prosumer perspective, allowing system users to connect with domain experts and maintenance companies, creating a context-aware community.

MUST allows citizens to report faults and performance anomalies found on building surfaces, as well as those related to the functioning of installations, and elements of street furniture. In this way, the user is able to reach the maintenance manager in real time and interact with the technicians.

Through the use of MUST, the site operator has a constantly updated database of the conservation status of its asset. By monitoring the evolution of any faults, inspections and interventions can be promptly be re-scheduled, the latter aimed at realigning the performance of sub-systems in the urban environment to the requirements of users.

In the framework of the DSH2030 project (Digital and Sustainable Harbour 2030, a project co-funded on the Liguria Region 2014-2021 ERDF ROP funds), MUST was applied as a monitoring tool of the state of the built environment, in line with the project’s objectives to create a Digital Twin model of the Old Harbour of Genoa, to support the area manager in its control and decision-making activities in the area. In particular, it is a monitoring tool that supports the scheduling and re-scheduling of inspections and interventions to be carried out, and the collection of consumption data.

Application Design

Facility Management

Property Management

Application Development

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