Customer Services

Sentiment analysis, apps for virtual dress and make-up fittings, virtual showrooms, and in-store flow management. Analysing customer behaviour and purchases provides an opportunity to develop engagement strategies to increase customer loyalty to brands, thereby making the shopping experience as personalisable as possible.

The experience can be either physical (by means of interactive tools and pop-up stores, which can be used to browse collections in an immersive way), or digital, thanks to AR and VR technologies or apps that provide support before, during and after a sale, while also simplifying and accelerating the buying process.

The SCAI Group helps brands and companies build meaningful and authentic relationships with their customers by creating unique, tailor-made shopping experiences.