Application Management
SCHEDULING PROCEDURES
HELP DESK
SCAI Tecno manages various services in a structured manner and in compliance with ITIL procedures for a leading Swiss insurance group with representation in Italy.
First-level DContact centres have been set up for the traditional and bancassurance divisions, with both first- and second-level system help-desk and workstation management.
SCAI set up a service to schedule procedures and monitor them in both in-person and on-call mode, in addition to the Papyrus Competence Centre to manage and produce dynamic print documentation. Initially created to meet the needs of an insurance customer, the service is now developing into an area of expertise that SCAI can use to support a diverse range of customers.
expertise
Technical Expertise
developed by scai tecno
SCAI Tecno SYSTEM INTEGRATION
SCAI Tecno is the game-changer in your most important games. We develop integrated IT solutions, manage infrastructure, support digitisation processes to empower your teams and play ahead in the most competitive markets: Industry 4.0, Manufacturing, Services and Utilities, Finance and Insurance, Web.
SCAI Tecno SYSTEM INTEGRATION
We transform ideas into effective technology processes and successful digital products, thanks to best practices and workflows proven by years of experience in the field.