PROCS IS THE BUSINESS PROCESS MANAGEMENT PLATFORM THAT OPTIMISES THE USER EXPERIENCE AND INTERFACE FOR EVERY RESOURCE IN THE COMPANY, BY ‘DEMOCRATISING’ THE PROCESS LOGICS
Process automation – often seen as the ultimate goal – is actually a prerequisite: the first step towards digital transformation.
The Forrester report Navigating The Rapid App Delivery Market released in September 2020 shows that 77 per cent of companies still rely on paper-based processes while 63 per cent rely on e-mail and Excel. Furthermore, the report indicates that legacy systems tend to create a barrier to the transformation path today, in contrast to the pre-digital maturity phase. Although COVID-19 has created logistical difficulties, 37 per cent of companies surveyed by Forrester say that accelerating digital business transformation is still the main focus of process improvement initiatives. Tedious paper-based procedures and manual routing operations, which are slow, costly and error-prone, must be simplified and optimised.
• the lack of a customer-centric vision, capable of implementing cross-offering service logics
• the high number of manual, repetitive and time-consuming activities
• the complexity and fragmentation of the IT architecture and the technological obsolescence of the infrastructure hosting it
A growing number of organisations, mainly in the finance sector, have identified Robotic Process Automation (RPA) as the solution capable of automating specific tasks, achieving interesting results in terms of service quality and cost-effectiveness.
It is undoubtedly a pragmatic choice, which acknowledges the constraints present and which favours interventions on manual activities whose automation is capable of producing an immediate and tangible impact on users’ operations. However, although it is a tactical approach, if correctly implemented, it constitutes an important first step on the path to transformation: the robots created, if appropriately integrated and orchestrated, can be used as stages of development in a well-structured and complex process, which includes steps for approval, access to databases, integration of services via API, interaction via various devices.
By way of example, we can mention the ‘onboarding’ process, which in a medium to large organisation involves several users belonging to different entities (HR, IT, F&A, etc.), with different levels of responsibility, as well as requiring the use of several applications.
This case is particularly representative of medium/large-sized companies, for which there is a clear need to adopt an enterprise-class orchestration/integration platform capable of facilitating collaboration between the different actors, regardless of the device, and simplifying the integration, by masking the technological complexity and simplifying the overall process governance and monitoring.
Another essential requirement is flexibility, understood as the ability to quickly adapt the process to changes in the organisational model and/or application context, minimising the impact on user operations and, consequently, on business. In this sense, it is essential to delegate the execution of THE process logic to a Business Process Management platform, reducing the need for intervention in legacy systems, which are notoriously invasive and uneconomical.
It was with these considerations in mind that SCAI Tecno created PROCS, a Low-code Application Platform (LCAP) that puts the process at the heart of the development, optimises the user experience and interface for each specific user role, by ‘democratising’ the automation while ensuring that the process rules remain consistent across the company and that the compliance requirements are always met.
The PROCS platform was designed to address the development and governance requirements of cross-channel applications that enable the digital transformation of end-to-end processes. It was built by integrating established process orchestration technologies (BPM), innovative automation technologies (RPA, IPA), and state-of-the-art development frameworks (React, React Native, Grafana). Applications built with PROCS adopt process isolation technologies (Docker Engine) and can be run on-premises and in the cloud.
A single directorate for the intelligent activation of all departments, to automate processes and measure work performance: PROCS is a simple modular software, which reduces processing time by fifty percent on average. It is capable of serving multiple application contexts (Public Administration, Industry, Finance, Processing, Technology & Service) and its strengths include its low invasiveness, the possibility of customisation and its short time operation.
Theuse of state-of-the-art open-source technologies, the adoption of de-facto standards and the model-driven approach place PROCS among the platforms capable of simplifying the automation interventions functional to the digital transformation path.
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