ORGANISATION OF SERVICES
OPERATIONAL SUPPORT
Replacing the “core” part of the information system of a prominent Italian insurance group with several business lines was an important challenge. Strategic change called for significant resources.
The involvement of a substantial part of such an international organisation, not generally accustomed to absorbing an activity peak of this magnitude, was a further test of considerable importance.
To overcome this latter task and free the team – as much as possible – from strictly operational tasks, some services were outsourced.
The group decided to transform IT services and entrusted SCAI Tecno with the role of a technological partner for this initiative.
Implementation of services and support
At the same time as the major overhaul of the client application pool, SCAI Tecno provided support to organise and deliver services in various areas: methodological (PMI, ITIL), functional (non-life, life, claims) and technological (Architecture Design, Application Design, Testing).
The team adopted a model guaranteeing high-quality levels and effective cost control while also rationalising the supplier base.
SCAI Tecno carried out many activities, from the analysis of business requirements to project implementation. Organising the operational support structure led to scheduling and monitoring production process services. From application maintenance, attention then passed to Contact Centre services, both traditional (through Intermediaries and Agencies) and for bancassurance. Then followed the design, implementation and management of Output Management services.
Detailed knowledge of the special characteristics of various business lines and related processes, together with the methodological and technological skills of the SCAI Tecno team, assisted the transition towards a model guaranteeing greater responsiveness and control of the whole IT service. This greatly simplifies today’s governance and evolution.
expertise
Change Management
Support
Technical Expertise
Agile
Prince 2
Architecture Design
Application Design
Web Development