TLC - Billing - Wholesale Operators Monitoring (fixed and mobile phone)

The application monitors business flows and works as a support tool for the billing of services provided to the various others Telco Phone operators (Wholesale Market).

Following the liberalization of telecommunication, Telco Phone operators can provide other operators – such as OLO (Other Licensed Operator) and Internet Service Provider (ISP) – with multiple services (broadband, optical or satellite connectivity, voice and data services, interconnection, the use of infrastructure, etc.).

The main objective of Telco Phone operators is to monitor the different phases of the acquiring system, the population and valorization of billed entities, with particular attention given to transactions processed with errors, and deriving from the CRM system.

Focus On

TLC – Billing – WOM Wholesale Operators Monitoring

Within the Billing Application Management of the Wholesale Market, Telco Phone operators must carry out correct billing of B2B services offered to OLO and national and international Providers.

Telco Phone Operators may often incur into problems related to CRM systems, in the control, correct billing and collection of license fees for services offered to others operators.
Without prompt management, these situations may induce serious billing problems resulting in significantly high costs.

Target of reference

WOM is directed to Telco Phone Operators which offer Wholesale services to other operators, and supports the correct billing of B2B clients. The application has quite a versatile structure and may be used in various situations. WOM Wholesale Operators Monitoring may be applied in any context provided with a CRM system interface.


Thanks to WOM, a quantitative and qualitative monitoring is carried out along the various phases, coherently with the monthly orders received and with the data available in the DB, unaltered by monthly variations. With this information, billing volumes are verified for each client, to verify correspondence with what is processed by the Telco Phone operator systems.

The application WOM ensures quantitative and punctual monitoring of provisioning and/or billing rejects, for their prompter identification and analysis, resulting in the reduction of billing errors in the license fees applied to the other phone operators.

Within the Billing Application Management of the Wholesale Market (B2B), WOM offers to Telco Phone operators:

  • Punctual and quantitative monitoring of processing rejects, and interface between CRM and billing systems of fixed-mobile services and traffic;
  • Qualitative balance of transactions along the E2E chain, in relation to the various processing phases of billing systems, for fixed-mobile services and traffic.

To find provisioning/billing rejects, the WOM application carries out periodic polling to indentify possible transaction errors, aggregating them by service, error type (with relative category) and final OLO/Clients. With the exclusion of the billing component of services, the progress of quantities is displayed by time band, emphasizing backlogs separately. The system produces a spool of all rejects found and makes it available to support groups, for the various analyses required.
In order to have a qualitative balance of transactions and/or CDRs along the E2E chain, the WOM application verifies for each transaction/cdr deriving from CRM, the presence of services/billing traffic, in all segmentations. The result of this monitoring is the identification of all events which are not “qualitatively balanced”; the system then provides details of these events, enabling the B.O. to carry out the various analyses required.
WOM focuses at the moment on Telco Phone operator applications which process license fees, for services provided to other operators. The next release of the application will also be monitoring fixed and mobile traffic.
On the basis of the functionalities of WOM, operational groups may carry out a balance of quantities between the accounting system and the CRM systems, in order to have a further billing check. This happens by integrating monthly transactions with the events entered in the database.