Within the Billing Application Management of the Wholesale Market (B2B), WOM offers to Telco Phone operators:
- Punctual and quantitative monitoring of processing rejects, and interface between CRM and billing systems of fixed-mobile services and traffic;
- Qualitative balance of transactions along the E2E chain, in relation to the various processing phases of billing systems, for fixed-mobile services and traffic.
To find provisioning/billing rejects, the WOM application carries out periodic polling to indentify possible transaction errors, aggregating them by service, error type (with relative category) and final OLO/Clients. With the exclusion of the billing component of services, the progress of quantities is displayed by time band, emphasizing backlogs separately. The system produces a spool of all rejects found and makes it available to support groups, for the various analyses required.
In order to have a qualitative balance of transactions and/or CDRs along the E2E chain, the WOM application verifies for each transaction/cdr deriving from CRM, the presence of services/billing traffic, in all segmentations. The result of this monitoring is the identification of all events which are not “qualitatively balanced”; the system then provides details of these events, enabling the B.O. to carry out the various analyses required.
WOM focuses at the moment on Telco Phone operator applications which process license fees, for services provided to other operators. The next release of the application will also be monitoring fixed and mobile traffic.
On the basis of the functionalities of WOM, operational groups may carry out a balance of quantities between the accounting system and the CRM systems, in order to have a further billing check. This happens by integrating monthly transactions with the events entered in the database.